Police equipment form CopQuest (800) 728-0974

CopQuest™
General Information and Policy Statement

CONTENTS:
> Order Securely On-Line  > Government Orders > Returns
> Call Toll-Free (800) 728-0974 > Request For Quotes > Knowledgebase
> Fax Orders (805) 388-0771 > Order Status > Privacy Policy
> Order by Mail > Shipping Fees > Terms of Use
> Same Day Shipping > Warranty > Copyrighted Content
> Special Order Items > Payment Options > About CopQuest™

  Order Processing:

Welcome to CopQuest.  There are four convenient ways to order products from CopQuest.com.

  • Order securely on-line 24 hours per day. We accept
    MasterCard, Visa, Discover, American Express and Diner's Club

  • Download the order form, fill it out and fax your order back to us at 
    805-
    388-0771

  • Order via our toll-free telephone number during business hours at
    800-728-0974, or outside United States call 
    805-388-0707

  • Download the order form, fill it out and mail it to us at:

    CopQuest, Inc.
    365 Camino Carillo, Unit A
    Camarillo, CA  93012

  Same-Day Shipping:

CopQuest carries over 50,000 items in stock at all times.  We are proud to offer same-day shipping on all in-stock items.  When you place an order, you will receive an e-mail message that will state the stocking status of your items ordered.  In-stock items are always available for immediate shipment.  If items are not in stock, you will be furnished with an estimated turnaround.  

Please note the following conditions for immediate shipping of in-stock items:

  • Orders for in-stock items are shipped the same business day (Monday through Friday) when received before 2 p.m. Pacific Time. Orders received after this time are shipped the next business day.

  • Same-day shipping excludes weekends and holidays.  Orders for in-stock items received during Saturday, Sunday or Holidays will ship the next business day.  

  • Ground shipping originates from California and can take up to six business days to reach some USA  destinations.

  • You will be furnished a UPS tracking number via e-mail when your order is shipped.

  • Once an order is received, you will receive an e-mail message with the in-stock status.  You may also call (800) 728-0974 during business hours Pacific Time to check in-stock status of any item.

 Ordering Options:

Order On-line 24 hours per day with Secure Transactions:

SSL Security  Visa American Express MasterCard Discover Diner's Club SSL Security

The fastest way to purchase items from CopQuest.com is directly from our web site. You simply browse the catalog pages and locate the product(s) that you want to purchase. If you want to purchase the product, then click the "Add to Cart" icon. This will place the selected item in your virtual shopping cart. You can view, add or remove items in the cart at any time. There is no commitment to purchase or payment until you have completed the check out procedure.

When you’re through shopping, simply click "Check Out" on the title bar. Your order will be totaled and shipping or applicable sales tax will be automatically calculated. A secured form will appear on the screen to allow you to enter the applicable credit card information. 

Internet orders are processed immediately. We accept Visa, MasterCard, American Express, Discover, Diner's Club and JCB cards for Internet orders. Credit card transactions are handled securely and use the best of breed (SSL) encrypted link to ensure that order information and credit card data is protected. Your browser will display a lock or key icon when the secured link is active. 

As soon as the order is shipped, you are notified of the shipment by e-mail. This includes a tracking number so that you can track the progress of your package on-line.

Secure Ordering at CopQuest™ SSL Security
SecurityMetrics CertifiedCredit card security is our top priority at CopQuest. To protect you and your credit card information, we only use Secure Sockets Layer (SSL) technology, which is the industry standard and among the best software available today for secure commerce transactions. SSL sends your credit card number to our processing center in an encrypted code, which only we can decode.

Does it work on my Web browser?
Our transaction system currently works only with Web browsers that can use SSL – such as Microsoft Internet Explorer, Netscape Navigator and the America Online browser. Your web browser automatically switches to SSL anytime you use the checkout procedure at CopQuest.com.

Order by Telephone (800) 728-0974:

You can call our toll-free phone order line at 800-728-0974. Calls are accepted on weekdays 8:00 a.m. through 5:00 p.m., Pacific time.  Please have the model numbers available for the order center. We accept Visa, MasterCard, American Express or Discover for telephone orders. Credit cards are not charged until your order is shipped.

Order by Fax (805) 388-0771 or Order by Mail:

If you do not want to place your order on the Internet and prefer to use a printed order form, you may download our order form and place your order by Fax or by Mail. We accept Visa, MasterCard, American Express, JCB, Money Orders or Personal Checks with mail orders. Credit cards are not charged until your order is actually shipped. Orders accompanied with personal checks are subject for a 7-day waiting period for verification of funds.

Special Order Items

We have direct relationships with the top suppliers of quality public safety products. If you are looking for items that are not in our on-line catalog, then send your request through our follow-up form or call us at 800-728-0974 (8 to 5 M-F Pacific time).  Once we locate the item and furnish you with a price, you can call in your order or use our special order page for secure on-line ordering.

Payment Options

When you order on-line, you may pay for your order with a major credit card. On-line credit card transactions are handled through a secured link to your computer. Your browser will display a lock icon or a key icon when the secured link is active.

When you order by fax or mail, you may pay for your order with a credit card, personal check or money order. Telephone orders are paid only with credit cards. Sorry, we do not accept C.O.D. orders.

We accept VISA, MasterCard, Discover, American Express, Diner's Club and JCB cards. Credit cards are not charged until your order is actually shipped.

SSL Security Visa American Express MasterCard Discover Diner's Club JCB International Personal or Business Check SSL Security

 Warranty & Returns:

Warranty Information

CopQuest™ unconditionally guarantees all products to be free from defects in material and workmanship for 30 days from date of shipment.  

This guarantee specifically excludes all replacement batteries, lamps, software or LawTech CDs.  These products are only returnable if the original manufacturers packaging has not been opened or tampered.

Many products may carry an extended warranty as stated by the manufacturer.  Click here for specific warranty details and manufacturer contacts.

Merchandise Returns

If within the 30-day period, you are unsatisfied with your purchase, you may return it for a full refund (less shipping costs).  

Special order merchandise will be charged a 15% restocking fee. Closeout items are not returnable. Undergarments are not returnable unless the original package has not been opened.  

Returned goods must not be used, worn, are in marketable condition and returned in original packaging. Returns after 30 days may be charged a 15% restocking fee.  Exceptions to the restocking fee may be offered to deployed US military personnel.  Detailed information and return/exchange instructions can be found on the reverse side of your invoice/receipt. Click here for a copy of the instructions

Once a return is processed, a credit card purchase will receive account credit to the card that was originally used for the purchase.  Orders that were paid by check or money order will be sent repayment within 15 days in the form of a money order. 

To return merchandise, place the item in its original packing and shipping container.  Enclose a copy of your packing slip along with a brief explanation for the reason for the return. Please ship returns freight prepaid to:

CopQuest Returns & Exchanges
365 Camino Carillo, Unit A
Camarillo, CA  93012

 Privacy Policy, Terms of Use & Terms of Sale:

Privacy Policy

Access to personal information is restricted to on-duty trusted employees that are needed to process orders. CopQuest™.com does not provide any personal information about our customers to anyone else inside the company, or any persons outside of the company. No personal information is released, traded, bartered or sold in any way. 

Your privacy is important to us and we operate the Site according to the following principles:

Principle 1:
The Site will explicitly ask when we need information that personally identifies you. This information is requested only when you  provide shopper and shipping information in connection with an order.  This is done in a secured, encrypted session.

Principle 2:
The Site and its service providers use your Personal Information to: process orders, provide, process and communicate with you about services or products available via the Site; to enforce contracts regarding them; and to inform you of new features, services, and products from CopQuest™. Your personal information is not sold, traded or otherwise exchanged or revealed.

Principle 3:
The Site may store and disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary or advisable to (a) conform to legal or regulatory requirements or comply with legal process ; (b) protect the rights or property of CopQuest™ and the Site or the users of the Site.

Principle 4:
If at any time you believe that the Site has not adhered to these principles, please notify the Site and we will use good faith efforts to promptly determine and correct the problem. 

Click here to view our W3C Privacy Statement

Terms of Use

By accessing, browsing and/or using this web site, you acknowledge that you have read, understood, and agree, to be bound by these terms and to comply with all applicable laws and regulations. If you do not agree to these terms, do not use this web site.

This site may contain other proprietary notices, copyright information and intellectual content that is wholly the property of CopQuest. Information on this site may contain technical inaccuracies or typographical errors. All images and content are the intellectual property of CopQuest and/or the suppliers of products sold by CopQuest.

Information may be changed or updated without notice. We may also make improvements and/or changes in the products and/or the prices described in this information at any time without notice.

CopQuest assumes no responsibility regarding the accuracy of the information that is provided by this site and use of such information is at the recipient's own risk. CopQuest provides no assurances that any reported problems may be resolved with the use of any information that CopQuest provides. By furnishing information, CopQuest does not grant any licenses to any copyrights, trademarks, patents or any other intellectual property rights.

CopQuest, Inc. is a California Corporation incorporated on July 1, 1992. CopQuest and CopQuest.com are trademarks of CopQuest, Inc.

Terms of Sale:

We reserve the right to accept or reject any order. Orders become valid, and all sales are deemed made in Ventura County, California and are subject to the laws of the State of California.  Any terms and conditions set forth in the buyer’s purchase order do not change the terms and conditions set forth here.

Copyrighted Content:

CopQuest™ and CopQuest.com are trademarks. All content of this web site are Copyright © by CopQuest, Inc. Reproduction or printing of web pages and images are allowed with integrity of original format and in the context of promoting CopQuest and products contained herein. Any other reproduction or copying of content or images is expressly prohibited. 

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