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General Information and Policy Statement
Welcome to CopQuest. There are four convenient ways to order products from CopQuest.com.
CopQuest carries over 50,000 items in stock at all times. We are proud to offer same-day shipping on all in-stock items. When you place an order, you will receive an e-mail message that will state the stocking status of your items ordered. In-stock items are always available for immediate shipment. If items are not in stock, you will be furnished with an estimated turnaround. Please note the following conditions for immediate shipping of in-stock items:
The fastest way to purchase items from CopQuest.com is directly from our web site. You simply browse the catalog pages and locate the product(s) that you want to purchase. If you want to purchase the product, then click the "Add to Cart" icon. This will place the selected item in your virtual shopping cart. You can view, add or remove items in the cart at any time. There is no commitment to purchase or payment until you have completed the check out procedure. When you’re through shopping, simply click "Check Out" on the title bar. Your order will be totaled and shipping or applicable sales tax will be automatically calculated. A secured form will appear on the screen to allow you to enter the applicable credit card information. Internet orders are processed immediately. We accept Visa, MasterCard, American Express and Discover cards for Internet orders. Credit card transactions are handled securely and use the best of breed (SSL) encrypted link to ensure that order information and credit card data is protected. Your browser will display a lock or key icon when the secured link is active. As soon as the order is shipped, you are notified of the shipment by e-mail. This includes a tracking number so that you can track the progress of your package on-line. Secure Ordering at CopQuest™
Does it work on my Web browser? Order by Telephone (800) 728-0974 You can call our toll-free phone order line at 800-728-0974. Calls are accepted on weekdays 8:00 a.m. through 5:00 p.m., Pacific time. Please have the model numbers available for the order center. We accept Visa, MasterCard, American Express or Discover for telephone orders. Credit cards are not charged until your order is shipped. Order by Fax (805) 388-0771 or Order by Mail:
We have direct relationships with the top suppliers of quality public safety products. If you are looking for items that are not in our on-line catalog, then send your request through our follow-up form or call us at 800-728-0974 (8 to 5 M-F Pacific time). Once we locate the item and furnish you with a price, you can call in your order or use our special order page for secure on-line ordering. When you order on-line, you may pay for your order with a major credit card. On-line credit card transactions are handled through a secured link to your computer. Your browser will display a lock icon or a key icon when the secured link is active. When you order by fax or mail, you may pay for your order with a credit card, personal check or money order. Telephone orders are paid only with credit cards. Sorry, we do not accept C.O.D. orders. We accept VISA, MasterCard, Discover and American Express cards. Credit cards are not charged until your order is actually shipped.
CopQuest™ unconditionally guarantees all products to be free from defects in material and workmanship for 30 days from date of shipment. This guarantee specifically excludes all replacement batteries, lamps, software or LawTech CDs. These products are only returnable if the original manufacturers packaging has not been opened or tampered. Many products may carry an extended warranty as stated by the manufacturer. Click here for specific warranty details and manufacturer contacts. If you need to exchange an item for another like item of a different size, color, etc., fill out the information in the Return & Exchange Summary on the back of your invoice or packing slip. Specify part number and description of the replacement item. The exchanged product will be sent to you by return UPS. You are responsible for return shipping fees and standard shipping fees to return the exchanged item to you. Closeout or Special Order merchandise cannot be returned or exchanged. If within the 30-day period, you are unsatisfied with your purchase, you may return it for a full refund (less shipping costs). We do not require a return authorization number to process a return. Follow this procedure to return merchandise:
CopQuest is not responsible for return shipping costs or return shipping damage. C.O.D. shipments are not accepted. Shipping costs will not be refunded. We cannot accept returns of special order items, customized items or embroidery work. Returned merchandise for refund for purchases made by credit card will receive account credit. Orders that were paid by check or money order will receive repayment within 15 days of receipt of returned merchandise. Special order items or returns with damaged packaging will be subject to a 15% to 25% restocking fee. Under garments with opened packages are not returnable. Garment returns must not be worn, are in marketable condition and returned in their original packaging. Returned merchandise that does not meet these conditions will be sent back to the purchaser. Detailed information and return/exchange instructions can be found on the reverse side of your invoice/receipt. Click here for a copy of the instructions. To return merchandise, place the item in its original packing and shipping container. Please ship returns freight prepaid and insured to:
Access to personal information is restricted to on-duty trusted employees that are needed to process orders. CopQuest™.com does not provide any personal information about our customers to anyone else inside the company, or any persons outside of the company. No personal information is released, traded, bartered or sold in any way. Your privacy is important to us and we operate the Site according to the following principles: Principle 1: Principle 2: Principle 3: Principle 4: Click here to view our W3C Privacy Statement By accessing, browsing and/or using this
web site, you acknowledge that you have read, understood, and agree, to be
bound by these terms and to comply with all applicable laws and
regulations. If you do not agree to these terms, do not use this web site. CopQuest, Inc. is a California Corporation incorporated on July 1, 1992. CopQuest and CopQuest.com are trademarks of CopQuest, Inc. Low Price Policy: Click here to view our Low Price Policy Statement. We reserve the right to accept or reject any order. Orders become valid, and all sales are deemed made in Ventura County, California and are subject to the laws of the State of California. Any terms and conditions set forth in the buyer’s purchase order do not change the terms and conditions set forth here. CopQuest™ and CopQuest.com are trademarks. All content of this web site are Copyright © by CopQuest, Inc. Reproduction or printing of web pages and images are allowed with integrity of original format and in the context of promoting CopQuest and products contained herein. Any other reproduction or copying of content or images is expressly prohibited.
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